Title: Enhancing Ride-Hailing Forecasting at DiDi with Multi-View Geospatial Representation Learning from the Web

Abstract
The proliferation of ride-hailing services has fundamentally transformed urban mobility patterns, making accurate ride-hailing forecasting crucial for optimizing passenger experience and urban transportation efficiency. However, ride-hailing forecasting faces significant challenges due to geospatial heterogeneity and high susceptibility to external events. This paper proposes MVGR-Net (Multi-View Geospatial Representation Learning), a novel framework that addresses these challenges through a two-stage approach. In the pre-training stage, we learn comprehensive geospatial representations by integrating Points-of-Interest and temporal mobility patterns to capture regional characteristics from both semantic attribute and temporal mobility pattern views. The forecasting stage leverages these representations through a prompt-empowered framework that fine-tunes Large Language Models while incorporating external events. Extensive experiments on DiDi’s real-world datasets demonstrate the state-of-the-art performance.
Keywords
Web Mining;
Ride-Hailing Forecasting;
Geospatial Representation;
LLMs;
Prompt Learning; Heterogeneity
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The ACM Web Conference 2026 (WWW26)
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